Getting Started 8

• Registering in Forthscale support portal
• Submitting a ticket in support portal
• Creating administrative support user in IAM, AWS console
• Forthscale Cloud Care Overview
• Forthscale ID and new login to helpdesk

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FAQ 9

• Connecting to Linux server with PEM/PPK file
• updating Jerusalem daylight time with a correct timezone file for 2013 in ubuntu
• To Use or not to Use a EIP with the AWS instance.
• How-to increase "Open Files Limit” on Linux machines
• Umask settings for web servers

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How-tos 7

• Turning On AWS Detailed Billing Reports For Revisor billing module
• How Do I Get Security Credentials
• Accessing Heili monitoring dashboard
• Viewing Server Status at Heili
• Adding avatar to Heili user

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Installation and Configuration 0

Heili Managed Service F.A.Q. 3

• Do I have root access to my Managed Server?
• Heili managed service scope
• Heili Managed Service vs Heili Managed Service Startups

Integrations 2

• Apache via Telegraf
• Integrating Cloudflare "I'm Under Attack" and Heili

Documents 2

• Privacy Policy
• Terms and Conditions

Rancher 0